Support

Troubleshooting

Diagnose sign-in, quota, permission, disk-space, and save-file-lock problems.


Google Drive sign-in issues

Confirm that the browser sign-in completed and that you returned to the desktop app. If access was denied, try again with the intended Google account. Rove uses user-authorized access; it does not need a developer key from you.

Quota or permission errors

Check the destination account’s available space and whether the selected folder is writable. For a synced folder, check the provider’s own status and permissions as well as the local folder ACL.

Disk space

Local-first protection needs room for local revisions. Remove unneeded automatic revisions or Recovery Points only after confirming you no longer need them, and keep extra space for pending uploads.

Save-file locks

Some games keep save files open while running. Let the game exit fully, then allow the selected mode to checkpoint. If a file is still locked, Rove should leave the state visible rather than pretending the capture succeeded.

Offline behavior

Offline is expected: local revisions continue, and cloud uploads become pending. When connectivity returns, pending uploads resume unless you paused protection.

Updates

The updater can download while you play. Installation waits for tracked games and protection work to finish. It does not remove saves, settings, local revisions, or provider credentials.